Shipping and Returns

Shipping

Vapeys use Post Haste, Castle Parcels, NZ Couriers, NOW and Courier Post for our shipping New Zealand nationwide and c and DHL for our shipping to Australia and Worldwide . As standard we use bubble wrap bags, and tracking which will be emailed to you.

  • Postals are FREE within New Zealand on orders NZD $60.00 inc GST and over – Sent through NZ POST/Post Haste
  • Postals are FREE to Australia on orders NZD $90.00 inc GST and over – Sent through Courier Post/AU Post  (Excl. IQOS HEETS and SHISHA Products)
  • Courier costs is NZD $5.50 inc GST New Zealand wide for orders under NZD $60.00 inc GST
  • International Post costs is NZD $19.50 inc GST Australia wide for orders under NZD $89.00 inc GST
  • Speed Courier costs is NZD $35 inc GST Australia wide for orders under NZD $89.00 inc GST – Sent through DHL/EMS

Please allow three working days for Courier Post to delivers in NZ and longer to get to Australia. Someone will need to sign for the delivery. If you order a Vape (which includes any batteries) outside of New Zealand then we fill your order by using DHL.

Returns

E-Liquid
When choosing from any of the range of great Vapeys E-Liquid take care. To maintain safety & quality we do not accept any E-Liquid returns.

Vapes

We are happy to accept the returns of our Vapes with the following conditions:

  • The Vape needs to be unopened.
  • The Vape needs to be in near new condition.
  • Returns need to be within 7 days of purchase date.
  • A handling fee of NZD $5.00 will be charged.

Quality

We at Vapeys Vape Store try to only import fine to excellent vaping products. We have chosen our range with care to look after our customers needs. Given this level of attention to care, we have found it has paid off, as we have very few faulty or returned vape products. If you do end up with a faulty product – as a member of the public, you are protected under New Zealand law by the consumer guarantees act. This means we will attempt to fix the situation so that you have a working vape. We always try to support our customers.